Terms and Conditions

ENLIGHTEN CONSULTANCY UK COMPANY LIMITED
Last updated: 20 February 2026

1. About Us

These Terms and Conditions (“Terms”) govern the provision of services by ENLIGHTEN CONSULTANCY UK COMPANY LIMITED (“we”, “us”, “our”), a company registered in England and Wales.

Registered Office:
Suite 6238, Unit 3A, 34–35 Hatton Garden,
Holborn, London, EC1N 8DX

By engaging our services or accessing our website, you agree to be bound by these Terms.

2. Scope of Services

We provide structured operational support services under the Servadra framework, including:

  • Servadra – Enquiry Gate
  • Servadra – After-sales Desk
  • Deployment, onboarding and configuration services
  • Governance configuration and operational boundary design

Services are provided within defined operational scope agreed in writing.

Servadra is not a substitute for independent legal, financial or professional advice.

3. Operational Boundaries

Servadra operates within pre-defined governance rules, escalation thresholds and approved knowledge structures.

It does not:

  • Exercise autonomous authority
  • Make binding decisions on behalf of clients
  • Replace human oversight

All final operational responsibility remains with the client organisation.

4. Client Responsibilities

Clients agree to:

  • Provide accurate operational information
  • Define escalation routes and boundaries clearly
  • Review system behaviour where appropriate
  • Ensure lawful and compliant use of the service

Clients must not upload unlawful, excessive, or sensitive personal data unless explicitly agreed in writing.

5. Fees and Payment

Fees are agreed in advance and confirmed in writing.

Deployment or onboarding fees, where applicable, are separate from recurring subscription fees.

Failure to pay may result in suspension of access.

6. Service Availability

We aim to provide stable service availability.

However, uninterrupted access cannot be guaranteed.

Maintenance windows and updates may occur periodically.

7. Data Ownership and Handling

Client data remains the property of the client.

System architecture, governance models, scoring structures and operational logic remain the intellectual property of ENLIGHTEN CONSULTANCY UK COMPANY LIMITED.

Upon termination, client data export will follow the agreed exit process. Proprietary operational intelligence remains non-transferable.

8. Confidentiality

Both parties agree to treat confidential information with appropriate care.

Confidential information shall not be disclosed to third parties except where required by law.

9. Limitation of Liability

To the extent permitted by law, our liability is limited to the total fees paid in the twelve months preceding the relevant claim.

We are not liable for indirect, incidental or consequential losses.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence.

10. Termination

Either party may terminate services in accordance with the agreed contract.

Upon termination:

  • System access will cease
  • Data handling will follow agreed retention and deletion procedures
  • Outstanding fees remain payable

11. Force Majeure

We are not liable for delay or failure caused by events beyond reasonable control, including infrastructure failure, regulatory action, or force majeure events.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

We may update these Terms periodically. The latest version will always be available on this website.

14. Contact

For contractual enquiries, please contact us via the website contact form.