Commercials & Operation
Deployment discipline. Ongoing control.
Servadra is delivered as a managed operational service.
Not as a tool left unattended.
You are not paying for experimentation.
You are paying for controlled deployment and reliable operation.
Structured Service Delivery
A service, not a switch.
Servadra is deployed with defined scope, responsibilities, and boundaries.
This includes:
- Clear operational objectives
- Approved knowledge sources
- Defined handling scope and exclusions
- Escalation paths to your team
- Channel coverage agreed upfront
The system is placed into operation deliberately.
It is not “turned on” and left to figure things out.
Monitoring & Behaviour Control
Reliability is managed.
AI that is not monitored becomes inconsistent. Servadra is operated with ongoing oversight.
Monitoring focuses on:
- Boundary adherence
- Escalation discipline
- Knowledge alignment and updates
- Routine volume and exception patterns
- Stability over time
Behaviour control is not an afterthought.
It is part of the service.
Reliable Escalation
When judgement is required, people remain responsible.
Servadra handles routine work within scope. Exceptions are escalated.
Escalation is mandatory when:
- A case falls outside approved scope
- Discretion or judgement is required
- A situation is sensitive, emotional, or uncertain
- An exception needs human authority
Oversight is governed by Servadra Archon — the decision authority that preserves escalation discipline and boundaries.
The goal is not to remove people.
It is to protect their time for the work only they can do.
Packages
Three service levels. Defined scope. Predictable operation.
Choose the level that fits your enquiry volume and operational need.
Starter
£750 per monthWhen enquiry volume is manageable, but time is limited.
First-line handling of routine enquiries, trained on your FAQs and policies, with clear escalation to your team.
Professional
£1,500 per monthWhen consistency starts to matter.
Includes order and delivery checks, returns and warranty handling, ticket creation, and usage reporting.
Advanced
From £3,000 per monthWhen service quality affects reputation.
Designed for complex workflows, multiple channels, and higher expectations of control and reliability.
Extended
By consultationWhen standard packages aren’t the right fit.
Designed for organisations with specific operational requirements, non-standard workflows, or higher integration expectations.
Scope, boundaries, and responsibilities are defined upfront, with cost and behaviour agreed before implementation.
This is not an upgrade. It is a different starting point.
All packages operate within defined scope and usage boundaries. Service levels reflect agreed operational parameters. Costs remain predictable. Behaviour remains controlled.
Deployment & Onboarding
Set properly. Governed properly.
Servadra is deployed as a controlled operational system — not activated by default.
Deployment establishes safety, scope, and escalation discipline before live operation begins.
It ensures the system is predictable, stable, and aligned to your organisation from day one.
• Review and structuring of approved knowledge sources
• Definition of operational scope and behavioural boundaries
• Escalation rules and clearly defined handover points
• Controlled go-live with monitored refinement
Deployment is charged once. It is not an account opening fee. It is structured operational preparation.
Deployment & Onboarding Fee (One-off)
Starter Deployment
from £1,500
Defined scope and standard workflows.
Core Deployment
£3,000
Expanded scope and structured handling.
Professional Deployment
£5,000
Multi-channel handling and higher complexity.
Enterprise Deployment
By consultation
Complex workflows or bespoke operational environments.
Deployment terms are confirmed before engagement. Introductions made through professional advisors are handled with defined scope, clear accountability, and private commercial alignment.
The First 30 Days
A controlled path into daily operation.
Week 1–2
Knowledge sources are reviewed and structured.
Boundaries, exclusions, and escalation rules are confirmed.
Week 3
Servadra goes live within a controlled scope.
First-line handling begins.
Week 4
Behaviour is reviewed against agreed boundaries.
Adjustments are made within scope.
Servadra stabilises into routine operation.
You are not paying to experiment.
You are paying to deploy — properly.
Risk Perspective
Control reduces uncertainty.
Operational AI introduces risk when behaviour is undefined.
• Defined scope
• Approved knowledge sources
• Mandatory escalation
• Ongoing oversight
Boundaries are established before go-live. Escalation is protected. Authority remains human.
Risk is not ignored. It is designed around.
Procurement Perspective
Predictable structure. Defined responsibility.
Servadra is delivered as a managed service.
• Defined scope and responsibilities
• Clear separation of system and human authority
• Transparent monthly cost
• Controlled deployment process
There are no hidden behavioural shifts. No experimental features placed into production.
It is structured to fit procurement review, not bypass it.
