AI support that removes work
—
without removing control.
Servadra is a productised AI support system designed to handle customer interactions before human time is required.
-
It removes repetitive work at the front.
- It reduces repetition after the sale.
- It escalates exceptions — never improvises.
This is not experimental AI.
It is a controlled operational service, designed for real businesses.
Most businesses lose time in two places:
- When enquiries first arrive
- When after-sales work becomes repetitive
Servadra removes that work before it consumes human attention — while keeping control and accountability intact.
After deployment, teams typically no longer handle:
- First-layer enquiries
- Repeated after-sales explanations
- Routine status or policy questions
- Manual triage of standard cases
Servadra filters and escalates. Humans focus on exceptions.
Where Servadra Fits in YourOperation
Two products.
One controlled system.
Sits at the front of inbound enquiries.
Handles first-layer requests, filters noise, routes valid cases, and escalates when judgement is required.
This prevents noise from reaching sales or support teams.
Handles routine post-sale enquiries using approved knowledge, reducing repetition and manual follow-ups.
This removes repetition after the sale, without removing accountability.
Servadra operates as a first-line role.
- Uses approved knowledge sources only
- Operates within defined boundaries
- Escalates when uncertain or outside scope
- Records usage and behaviour
It does not overstep.
It does not improvise.
Servadra does not operate with unrestricted behaviour.
– Knowledge sources are controlled
– Boundaries are defined before go-live
– Escalation to humans is mandatory
– Usage and behaviour are monitored
Control is designed in — not added later.
Servadra is delivered as a structured service, with defined setup and ongoing operation.
Pricing reflects responsible deployment, not experimentation.
The monthly service includes:
- Continuous monitoring
- Knowledge updates
- Behaviour control
- Escalation reliability
AI that is not monitored becomes unreliable.
Servadra is operated continuously, not left unattended.
For organisations with specific requirements or long-term plans, tailored commercial options may be available.
Please contact us to discuss.
STARTER
£900/mo
Billed Monthly
Servadra – After-sales Desk
Cases
Up to 300 enquiry
Servadra Roles
- Enquiry Gate or
- After-sales Desk only
Knowledge base
- Static
- Dynamic
Data & file limits
10 source documents
Maximum
5 MB per file
Text-based files only (PDF, DOCX, TXT)
No OCR
(scanned documents not supported)
Behaviour & scope
- Case-based handling (basic client or order reference)
- Defined after-sales scenarios
- Mandatory escalation when uncertain
Cost control notes
- Monthly usage cap
- Manual approval required for scope expansion
- Predictable processing cost
** Best suited for growing teams with repeatable after-sales patterns.
CORE
£1,800/mo
Billed Monthly
Servadra – Enquiry Gate + After-sales Desk
Cases
Up to 800 combined
Servadra Roles
- Enquiry Gate
- After-sales Desk
Knowledge base
- Static
- Dynamic
Data & file limits
100 source documents
Maximum
20 MB per file
Text-based files only (PDF, DOCX, TXT)
No OCR
(scanned documents not supported)
Behaviour & scope
- Case-based handling (basic client or order reference)
- Defined after-sales scenarios
- Controlled escalation rules
- No open-ended reasoning outside scope
Cost control notes
- Monthly usage cap
- Manual approval required for scope expansion
- Predictable processing cost
** Best suited for predictable enquiry volume and low operational complexity.
PROFESSIONAL
£3,000/mo
Billed Monthly
Servadra – AI Support Department
Cases
Up to 2,000 combined
Servadra Roles
- Enquiry Gate
- After-sales Desk
Knowledge base
- Static
- Dynamic
Data & file limits
100 source documents
Maximum
20 MB per file
Text-based files only (PDF, DOCX, TXT)
No OCR
(scanned documents not supported)
Behaviour & scope
- Case-based handling (basic client or order reference)
- Defined after-sales scenarios
- Controlled escalation rules
- No open-ended reasoning outside scope
Cost control notes
- Monthly usage cap
- Manual approval required for scope expansion
- Predictable processing cost
**
Best suited for teams replacing a significant portion of first-line support workload.
(One-time deployment)
Servadra is deployed as a controlled operational system — not switched on by default.
Deployment ensures Servadra is safe, predictable, and ready for daily use.
This includes:
- Knowledge source review and structuring
- Behaviour boundaries and scope definition
- Escalation rules and handover points
- Initial monitoring and refinement
Deployment is charged once.
- It is not an account opening fee.
- It is operational risk reduction.
Week 1–2
Knowledge sources are reviewed and structured.
Boundaries and escalation rules are defined.
Week 3
Servadra goes live in a controlled scope.
First-line handling begins.
Week 4
Behaviour is reviewed and adjusted within defined boundaries. Servadra stabilises into daily operations.
You are not paying to experiment.
You are paying to deploy.
Servadra is designed for organisations that:
Servadra is not designed for organisations that:
Work enters at the top — from enquiries, requests, and service questions across your chosen channels.
Noise is filtered early, before it reaches your team.
Routine is absorbed quietly, without disruption.
The Enquiry Gate handles the first layer of incoming questions.
It responds to high-volume, repeatable enquiries using approved information only, ensuring consistency while preventing unnecessary escalation.
AI handles volume where it belongs.
Humans step in where judgement matters.
When an enquiry progresses beyond the initial stage, the After-Sales Desk maintains continuity.
It supports post-purchase and service-related enquiries by explaining order status, support processes, warranty scope, and next steps — strictly based on your policies.
Where verification, exceptions, or decision-making are required, enquiries are escalated deliberately to your team.
Every handover is intentional.
Every boundary is enforced.
Work is reduced — without removing control.
Servadra is a managed AI service. The system is deployed, configured, and operated within defined boundaries. It is not an open-ended AI tool.
Human oversight is built into the service.
AI handles defined scenarios.
Humans handle judgement, exceptions, and escalation.
Yes.
Packages are designed to scale as enquiry volume and scope increase.
Yes.
Servadra operates only within approved and controlled knowledge sources.
The case is escalated according to defined rules.
No open-ended reasoning or uncontrolled responses.
Servadra is designed for environments where control, traceability, and escalation matter.
Final suitability depends on scope definition during onboarding.
Yes.
Servadra can be integrated with existing customer service platforms or internal systems through our Enterprise Deployment option.
Our technical team will assess your current setup and design a tailored integration that fits your operational workflow.
Please contact us to discuss your requirements and deployment options.
Yes. Servadra can be embedded into existing websites or applications using methods such as iframe or custom integration, depending on your technical environment and security requirements.
As each platform is configured differently, this is provided under our Enterprise Deployment option.
Please contact us for further details.
Absolutely. Our Enterprise Deployment option is designed for organisations that require customised workflows, integrations, or higher levels of control. If your requirements go beyond standard configurations, please contact us to discuss how we can support your needs.
Servadra responds strictly based on the information provided and approved by your organisation.
It does not guess, assume, or create answers beyond the defined knowledge base.
If a question falls outside the available information, Servadra will clearly indicate the limitation and guide the user to contact your team.
No. Servadra is designed to operate within clearly defined boundaries.
It will only respond using approved materials and will escalate enquiries that require judgement, verification, or human decision-making.
The demo demonstrates how Servadra works using pre-configured information.
Live deployments are tailored to each organisation, with defined scope, controls, and escalation rules agreed during onboarding.
Yes. All information used by Servadra remains the property of your organisation.
Servadra uses the materials solely for the purpose of handling customer enquiries, within the agreed scope.
Security and access control are considered as part of each deployment.
The level of security and configuration depends on the agreed service scope and deployment model.
No. Servadra is designed to reduce repetitive enquiries and handling time, allowing teams to focus on higher-value work.
It supports your team rather than replacing human judgement.
Yes. Servadra is designed to scale with your organisation, subject to agreed scope and deployment options.
Additional requirements can be discussed as your needs evolve.
Pricing depends on the scope, deployment model, and operational requirements. Please contact us to discuss your needs and available options.
ENLIGHTEN CONSULTANCY UK COMPANY LIMITED
Suite 6238, Unit 3A,
34–35 Hatton Garden
Holborn, London, EC1N 8DX
United Kingdom
Demo Notes: